I just got a birthday card in the post from LH. (OK, its 2 weeks late but it went to our old address!)

"Dear Raffles,

People appreciate what is valuable and precious. We appreciate your trust.

I am sending you our best wishes on your birthday. I hope the coming year brings you many beautiful moments and successful journeys. We will continue to ensure that you also feel completely at ease with us throughout the whole year.

Sincerely,

etc"

Can you imagine BA sending Gold's something like that? Er, no. (Although, to be honest, I'm not exactly sure what LH is trying to tell me in that last sentence!!)