Below is my opinion of the concierge in an email I shared with CoInsider a month ago. I never heard anything back, so I'm not sure if he's just too busy or lost for a response:


What is the role of the international concierge? It seems like a waste of $ to me. I was talking to the one at my gate in EWR [Insert Concierge's Name Here] asking if she could give an update about why the flight was late, as we were already 10+ minutes beyond the boarding time. In mid-sentence, she saw some other employee passing by and went running out [from behind the desk] to talk to him for 5+ minutes. What's going on with that??? Unbelievable!!!