but to help when you really need it!

On one of my BF flights to GIG, I was greeted by the Concierge and asked if I needed help with anything, which puzzled me at the time as to who she was and why I was approached.

On a subsequesnt flight back from GIG, the plane was delayed in GRU due to equipement problems, while I was in the process of getting seriously ill with a respiratory infection. After an hour or so in the plane with a possible couple more hours of delay, I asked the Concierge if it were possible to get off the plane and take the same flights back to IAH-SAN the next day, if there was a room available at the GRU Marriott hotel, where I could rest all night and day in bed, while enjoying chicken soup, etc. I am very pleased to tell, that she arranged the hotel room and the next day flights in detail without much more input from me. In addition, she insisted on getting an assistent to see me to the street entrance in a wheelchair for the Hotel shuttle pickup, and completed ticketing/seating for the next day's flight, etc. She did all this with determination and courteous reassuring smiles!

So I appreciate their presence, even if I am not greeted by name or do not have any problems to get additional personal attention. I do not expect extra chit chat, when they have more important matters to handle or solve for other passengers, or feel I didn't get my money's worth, if I do not see or hear from them before the flight.

Three cheers for the Continental Concierge service!
:-::-::-: