Originally Posted by
CO 1E
In my experience, the conceirges usually make appearances on the aircraft ex-IAH and ex-LGW.
That matches my experience as well. Of eight BF segments in the past two years or so:
IAH-LGW x2: Concierge at gate and on board, greeted most/all passengers and made arrivals lounge arrangements for us. On our most recent trip, he reminded us about the terminal change and the use of the Emirates lounge for our return.
LGW-IAH x2: Saw the concierge on board only; didn't need assistance with anything.
EWR-MXP (Milan): Saw the concierge on board only, asked for arrivals lounge arrangements (which I knew were at a hotel off-site) and she told us "see the gray coat upon disembarking." No gray coat upon arriving.
MXP-EWR, EWR-FCO (Rome), FCO-EWR: No concierge spotted.
We've also been greeted by concierges at IAH on the IAH-EWR segments of international BF tickets. They gave directions to the Presidents' Club, connecting gate info, etc. - a nice touch I guess, but not much value to most.