Hi-

I was wondering/hoping someone might have some suggestions on dealing with Alitalia. On Oct. 20, I flew Alitalia from Venice to Rome (FCO) with a friend, we checked 3 bags, only 2 made it to Rome. I filed a PIR in Rome and followed up with phone calls and checked the lost and found area the next day, but had a flight back to the US and left Italy on Oct. 21 without my bag. I filed a claim with Alitalia in the US and have been calling their NY office weekly. Unfortunately, the only person I seem to be able to speak to is the receptionist, who is very nice, but can not provide any actual assistance. If I call the US customer service number, I get placed on hold for a half an hour and then disconnected. I have called Alitalia in Italy twice and was told the first time that I had picked up the bag myself on Oct. 24 (impossible as I left Italy 10/21) and was told the second time that the bag was on its way to the US - yet I still have no bag. I have been most recently told that Alitalia has 100 days to resolve my claim. Is there anything else I can do? I understand that FCO is a busy airport and that there are many flights from Venice, but does Italy have no tracking system? Nobody seems to know where my bag is and I get the feeling that no one is even looking for it. Any and all suggestions would be appreciated! Thanks.