I've flown on 8 paid BizFirst segments this year. Although I've seen the Concierge on each segment, only once have I been approached by him/her as a welcome. The remaining 7 segments, the Concierge ignored me the entire time.

On one segment (EWR-AMS), I asked the EWR Concierge that I needed a shower upon arrival in AMS so I could go directly to the office. The response I got was "Check with the gray jacket concierge upon landing at AMS". Guess what - when I landed at AMS, the gray jacket concierge said "The EWR concierge never told me about this, I'll have to go back and get you another ticket".

At this point, I just got fed up and didn't want to wait around for another 30 minutes, so I left and went on my own to the AMS Sheraton and paid on my own dime for a shower in the gym.

The Concierge is utterly useless and a complete waste of human resources. CO if you're looking to cut headcount - this is the first place to go.