Well, the saga begins. After spending 30 minutes on the phone with customer service they couldn't find any note on the PNR about us being bumped and that vouchers would be mailed out. Of course, on the date of the flight, reservations told me there were notes entered. So, I have to write a letter explaining everything and send in the Northwest boarding passes and they will review it. Unfortunately, I wrote to them twice last year regarding issues about our honeymoon. I am sure they have me listed as a serial complainer though I let most of the things go since reading this board about how they track letters. Unfortunately Untied is about the only carrier with regular service from smf. Any suggestions?