My wife were on a United flight from Den to Msp Friday afternoon. It was overbooked and we were the first two on the volunteer list. When boarding started the gate agent asked us to stand by as she was going to probably need our seats. About half way through boarding they halted the boarding and then, announced the plane had mechanical problems and would be delayed or cancelled. Of course everyone started running around trying to get rebooked. I called the Premier desk and inquired about leaving on the Northwest flight that left in 30 minutes. They protected us on that flight.

Subsequently, United got a new plane that was leaving at the same time as the Northwest flight. I called the Premier desk back and asked if I should take the united flight or Northwest. They stated to take the Northwest flight. I asked if we had been been bumped and they stated that we had been bumped and that there were comments that we would be mailed out the vouchers for being bumped. Due to the time constraints I had to take them at the word. Does this sound right? How long will it take to get the vouchers?