Continental leadership and the TSA in CLE are working very hard together to make the C checkpoint as efficient as possible given the space constraints. The best fix is going to be the expansion of the lobby area. Unfortunately, that is going to take some time.

The Elite Access Lane was moved in the hopes of keeping it from getting mixed with the non Elite customers. We have had positive and negative feedback, though mostly positive.

The Elite Access Lane is supposed to be open at all times. However, there have been a few hiccups along the way. This is not the norm. Continental and the CLE TSA have been working together to fix this issue as well.

We have a way to go, but believe me, we are working on it.

Have a great day!