Originally Posted by THE soni

I found it easier to call up, tell them you mailed the documents, and if you say you are in a rush they will tell you that you can just email them those same documents. It took 24 hours for them to match afterwards. Also, apparently they have a pretty rigid list on what matches to what. I tried to match my mother's CX Diamond status to CO Plat, but they only accept matches from US-Based carriers (so her UA Prem Exec was only matched to CO Gold, but I was told a 1K WOULD be matched to Plat.)