jbatl

I did a search for this and didn't see that it's already been posted, so here goes ...

I had the rare opportunity to do business at the CTO at Lenox Square in ATL tonight. I needed an international reissue on a paper ticket. I was helped by the most attentive agent who processed my reissue in record time. Lord only knows what I would have encountered in South Terminal tonight -- probably long lines and agents who've never seen paper tickets.

Anyway, while we were chatting, she mentioned that the Lenox location would be closing soon. In fact, she said, DL has decided to close all of its US CTOs, except NYC. She said the decision came down about a week ago. Moreover, she told me that the Perimeter CTO actually is a money-maker for the company and that the entire cost to operate CTOs worldwide is a mere $3m/yr. Nevertheless, apparently DL has decided only NYC passengers are deserving of a CTO -- and fancy storefronts and double MQM promos. It is, after all, the center of the universe.

I expressed my dismay to the agent and told her I would send an email to DL, which I did, but it probably won't do any good. Sad for the agents, who are among DL's most senior and knowledgeable. It's also another example of DL's lack of interest in their ATL-based passengers, IMO.

So, if you're a CTO fan, who doesn't live in NYC, you might want to drop DL a line, as well.