I agree that the functionality of .bomb has been much more reliable over the years. I love having a real-time view of your Mileage Account is great. I remember the old web-site which was not user-friendly & slow as ever. My success rate with booking flights has vastly improved over the last year. Using e-certs has been much easier too. I am not running into as many restrictions & errors when I try to use them.

Of course I still have problems with the site at times - but this website is not an easy task to maintain. I find a big problem with the Flight Status. It has consistently been unreliable for the past few months. It gets frustrating when someone is checking on your flight status and it says its canceled (or no reason for delay) but in reality, you are in-flight.

In the past, I have benefited from the .bomb site back in 2002 when they had a ticketing error and it was pricing LAX-MXP (Milan) tickets for only $33.26 in W-class. So I booked 4 tickets and took a nice spring break with some friends and even got upgraded to C-class.