written by jamiel:
<font face="Verdana, Arial, Helvetica" size="2">It includes UA Coach (Y) class connecting service from continental US. No upgrade to F (like on the UA 90K biz ticket).</font>
Hopefully, this may be changing. I recall during the UA chat, they mentioned that UA would change it to be the properly upgraded class of service based on the partner airline class of service for the award. I believe that's how it works on oneworld, but I'm not certain. This is what made me choose UA vs NZ for my Australia/New Zealand award trip, didn't feel like doing ORD-LAX in coach.
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Regards,
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Anna