I attempted to access my united.com reservation for a flight tomorrow. Tried for 15-20 minutes to bring it up and couldn't even get as far as the system accepting my MP number and password.

This was the first ticket I've booked on the web. This was the last ticket I'll book on the web. Only did it in the first place to get the 3,000 bonus miles. UACNXN 3.0, desite its faults, has spoiled me for anything else...

I was so frustrated by this and all of my other experiences on the web, I finally broke down and wrote a letter to United about how they need to update the CNXN software...

I urge all of you who use the software to do the same...Take 10 minutes and write UA. If enough of us speak out, maybe they just might do something!