FlyerTalk Forums - View Single Post - How often do you have "missing miles"?
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Old Aug 8, 2002 | 8:21 am
  #10  
sosafan
All eyes on you!
25 Years on Site
 
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
Great question!

Two points:
1. Each of us has a learning curve with each program. In my experience the worst are the car rental companies. I used to get my miles about 50% of the time. Now I repeatedly ask if my FF number is in the system and my miles come closer to 80% before I have to call or write. Needless to say, some of the "problems" are in the fine print.
2. I think an "average" can be ascertained by looking at Flyertalkers habits during the AA 20/20 promotion last summer. People seemed to feel that they needed about 5 "spare" partners to be safe. My family-of-4's experience was 97 partners, of which 9 didn't post without further communication (some quite extensive), and 2 never posted.

I don't see much overall difference from one program to another (United/AA/Hilton/...) but some partners are definitely worse than others, like Budget rent-a-car, and Best Western Hotels. It is mostly affected (I think) by franchise owners who have a vested interest in not understanding and not following their own rules.
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