I am an elite agent for NW, i found this topic interesting as i see there are differences in opinions. I just wanted to say thank you to our loyal Platinum and Gold and Silver members that make our airline what it is today, successful. Now please keep in mind we are human too and we do deal with thousands of calls a day, not every call will go smooth and for that again we are only human. If you find that you are not getting the service you need, being Platinum, Gold, or Silver you have the advantage of ending the call and calling right back, you dont have much of a hold time. Perhaps that person just had a terrible call where an elite member was reading them the riot act because he/she was unable to offline them on a different carrier due to the fact that the weather was the delay. Or, because their miles had not yet posted to their account for a trip they took yesterday. In any case, we are all about service and great service is what we give, but we are human as well. I love my job on the elite line and will never go back to the domestic line. I enjoy the people and 99% of our elites are outstanding, courteous, and patient people. Just remember, you will catch more flies with sugar than vinegar, we are there to help you, you are our job security. And a thank you to all the Elites that donated the cake, prizes and materials for the big thank you party! You guys and gals are the best! Talk to you soon! Sue G