Lets not forget that BAA (like BA) was previously run by "The Government".
Although a lot of the jobs are probably fairly mundane, (but vital) the workers had reasonable working conditions and pay.... The privatisation of BAA also involved a lot of the workers benefitting from share save schemes, bonuses, protected working conditions.
Since then, they have seen an erosion of their Terms and conditions, and people I know who work for the company dislike the further changes since they were taken over.
BAA's PROFITS have just been announced at about 1100 MILLION US Dollars, less than forecast due to investment in extra security.
It's time for the city bankers to understand that when they have to wait a while trying to get through a BAA airport, there quest for shareholder value and efficiency may, just, have something to do with it.
Involve the staff. Motivate them.