Got my reply today. Same text as what others have received, plus the message from Bowers available at all 1K Centers as of today. Don't know why they need a dedicated email address to send out dedicated canned replies. None of the specifics in my email were addressed.

Swamped? I hope so! This is something that affects all 2% of us who use the 1K Centers! (Incidently I think the 2% number is a diaper full. They must have gotten it from that week of sign-ins and thought it scientific enough)