<font face="Verdana, Arial, Helvetica, sans-serif" size="2"> Dear Mr. xxxxx:

Thank you for your email expressing concerns about US Air's announced
changes affecting their service and Dividend Miles Program .

As you know, United Airlines, along with the rest of the airline
industry, is faced with dramatic changes to our business environment.
However, there have been no changes to our Mileage Plus Program
affecting the manner in which our customers currently earn their status
miles. Your feedback and concerns are appreciated, and I will make sure
a copy of your email is shared with our senior management.

As a 1K member, you are one of our most valuable customers and your
continued business is most important to United.

Sincerely,

Charlie Johnson, Customer Relations
United Airlines </font>