Originally Posted by divemistressofthedark

Hey everyone, many thanks for the thoughts. Here's where things stand...I have called Motorola several times, have been given a claim number and been told three times to expect a call from some upper-level issues management personnel...which has not materialized. Meanwhile, my phone has been unavailable for nearly a month. I think I just may go with the option suggested to contest the original purchase, since the manufacturer has significantly altered the product.

(Yes, I realize you can have these things unlocked easily. I also realize that taking my phone to an out-of-network service provider will most likely void my warranty, the procurement of which is why I paid over $250 for a new phone direct from the manufacturer. Had I wanted a warrantyless product, I'd've gone with Ebay...which frankly I am wishing I had done to begin with...)

Oh, and I have my contacts, it's my text messages that were overwritten. I'd love any thoughts on how to back those up to a MacBookPro from anyone who's done it.