FlyerTalk Forums - View Single Post - Is there an email address for miles compensation?
Old Nov 12, 2007 | 6:36 pm
  #8  
IsleOfMan
 
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
I complained about an inconsiderate FA who didn't serve drinks to F and talked to the guy in 1B the entire flight. I wasn't expecting any compensation, just wanted to vent (it was my first ever upgrade). They comped me 5000 miles.

2 weeks later I again complained because of delayed golf clubs (2 days, had to rent clubs for the tournament i was participating in). I received no reply and no compensation. I'm ok with not receiving compensation as I'd received it 2 weeks earlier when not expecting it... but the complete lack of response bothered me. There may be a limit to how many times you can complain and be compensated in a certain time frame.

All of this was done with the "Contact Us" email form on the DL website.
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