Originally Posted by
HKG_Flyer1
I just figured that when I asked them for the lowest rate and they can see the lowest rate on their display screen, that they would give me the lowest rate instead of some other rate which isn't the lowest.
I now know that that was a bad assumption to make.
The CSR **DID** offer you the lowest Centurion Inventory rate. When you call the service, you are calling about their negotiated rates available to them. If you got a cheaper rate then good for you (of course that would be sans amenities).
You sound annoyed at something just a few months ago you were elated at. The FHR program DOES say - "where available" - not ALWAYS GUARANTEED AVAILABLE. Perhaps you missed that in the T&Cs becuase you were so inconvenienced by calling PTS this time. I'm sure you'll be luckier at another property once again soon.