Originally Posted by
wharvey
First, what hotel? You may get a more informed answer if this is in the hotel chain forum where the incident occured.
Second, what did the hotel staff do or say when they could not give you your luggage since you had a claim ticket?
Thanks for the reply.
The hotel is the Holiday Inn. I couldn't find the right "hotel forum" to post the thread....only a luxury hotel forum. The manager at the hotel was not in yesterday, and is coming in today to talk to my wife about it. The staff said they will try their best to find it, but that my wife would have to wait for the manager to arrive so her could talk to her about anything specific.