Hello everyone,

I'm not a regular poster on this forum, but that last time I sought advice from this group (it was a few years ago about a fear of flying ), I recieved some great suggestions.

Long story short..my wife went to New York for the weekend for a girls shopping trip. They had pre-booked a hotel a major hotel chain. When they got there, the hotel had not reserved the correct room for them, so they asked all the girls to store their luggage in a "holding room" (tagged the luggage and gave a claim ticket to my wife). The girls went out shopping for the day and when they came back to the hotel, everyones bags were there except for my wifes suitcase.

So, either her luggage was stolen, or it was given to another guest by accident.

Inside the luggage was around $2,000 worth of clothes/accessories and her Canadian Passport (not the best place to store it when out of the country...but it's a learning experience I suppose).

She flies back on Wednesday and is going to the Canadian Embassy today to get a temporary travel pass.

My question is...should the hotel be held responsible for losing the luggage? We can always make a claim via our house insurance policy.....but I feel that the hotel should be held to some sort of standard considering it was their mistake in the first place that required my wife to leave her bags in the storage room versus a locked hotel room.

My wife said when they returned to hotel to get the bags,they were allowed to just walk right into the room to get the luggage and nobody checked to see if their claim ticket matched the tag on the other luggage.....so the security there is sloppy at best.

Any advice or suggestions would be greatly appreciated.

Pacman