Dear Mr. PDXUAFAN:

Thank you for contacting us about our crew and identification badges.

They are not required to wear their badges and they are not required to give out their last names due to security purposes. However, whenever they are asked to give out their name, they are required to give their first names. We can identify them, if they need to be addressed, by the flight information.

As you are a 1K customer, Mr. PDXUAFAN, I hope I have answered your questions and look forward to serving you soon.

Regards,

Kxxxx Wxxx
United Airlines Customer Relations

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-----Original Message-----
Received: 11/5/07 11:26:06 PM
Subject: Identification of crew

Good evening,

Are crew supposed to have their I'd badges shown or can they hide them? When asked for their name can they refuse? If so how can I address issues with you that are crew and individual related?

PDXUAFAN
UA 03xxxxxxxxx

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