dragos

I am NW platinum for 4 years now. Yesterday i arrived from Amsterdam to Boston and after 2 hours of waiting in the baggage claim area i was told that my pet (Dalmatian) was left in Amsterdam. The agent informed me that NW received a message about this from Amsterdam however they did not wait for me on my arrival but rather let me waist 2 hours waiting for the dog. I was promised by the agent that the dog will be put on the first flight out of Amsterdam but this did not happened. Two calls to NW luggage tracking ended with the agents telling me they do not know when the dog will be sent here.

All the paperwork for the dog is in order and the delay is caused only by NW negligence. I paid Euro 300 for the dog to get here in Boston.

Has anyone experienced this before? Am i entitled to any compensation for this incident?

Thanks for any help!

Dragos