Originally Posted by
as219
In my latest case, it was LGA-ORD-LHR... They told me that if I flew F using the SWU to ORD (which had cleared), it didn't matter what happened with ORD-LHR...the SWU would be gone. After a lot of back-and-forth at the check-in desk, they allowed me to "move" the SWU to cover the ORD-LHR leg only, then take 500-mile certs for the short hop. The TATL leg
did clear, but they wouldn't give the certs back. It was no big deal -- just 2 e500s -- but the principle of the thing was annoying.
Ah, the check in agent doesn't really know or understand MP. I can't see MP agents (phone) ever denying this request. It's just so reasonable.
Last month I accidently applied an SWU to a JFK-LAX upgrade. I forgot to ask them to change at check in. I called yesterday and explained, and she offered to take a CR-1 (fair, IMHO) or 500's (
).