Originally Posted by WingNaPrayer

You most likely hit the proverbial nail on the head there. MIA is already understaffed - miserably understaffed. I can't remember the number of flights I have boarded at MIA where there was only one single agent doing the job of three in checking in, boarding and running the EGR, running back and forth to the podium to make boarding calls, running onto the plane to solicit volunteers, then running back to make further boarding calls, processing the standby list and last but not least, closing the door on the aircraft and backing the jetbridge off. One agent . . . one!

Top that with the number of times I've sat on board at the gate while we waited, and waited for an agent to show up, drive a jetbridge up to the plane and opening the door. I can recall up to 45 minute waits and on average, it is at least ten minutes.

I've written to corporate about it on more than one occasion to no avail. As long as MIA continues to be AA's bread and butter they are turning a blind eye to what local management does to it's employees . . . and how it treats AA's customers.