FlyerTalk Forums - View Single Post - How many agents at the UGS phone desk?
View Single Post
Old Nov 6, 2007 | 8:27 pm
  #3  
ajthegreat
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jul 2004
Location: all over
Posts: 1,977
I've been told 30-35 agents at any given time, a few less at night. I've also gotten some fairly long hold times, maybe they need a few extra agents! @:-)
ajthegreat is offline