Originally Posted by
jakeflynwa
SSD utilization is a metric that all stations are held accountable for. Unfortunately it drives the ill conceived business case for less counter agents as more and more people are forced to check themselves in.
Personally I find it much faster to assist passengers myself rather than explain how to use the SSD. (Since I have to check their ID and tag their bags anyway, I might as well do 2 entries and check them in about 10 seconds)
My gripe comes when the I ask the employee to check me in and they say something like "either you use the machine or I'll come over there and use it myself." Pathetic.
