Ha ha! LOL.

The contents of the amenity kit have been downgraded over the years.

General inflight service is a subjective view point but I haven't noticed anything to improve it. Food in economy?

Award booking? How has this improved?

* Awards Europe to North America have increased from 80,000 to 90,000.

* I can no longer upgrade from economy to business on cheap fare.

* As the highest tier on Flying Blue/Flying Dutchman I could get any spare seat providing there was one available. Not any more I don't believe.

* Free tickets used to be FREE. You didn't even pay the taxes. Now the taxes run into hundreds of Euros! You even have to pay the fuel surcharge on KLM, which NOT a tax and therefore one shouldn't pay it.



You have a very strange and blinkered view of KLM.