Any poll that ranks USA3000 as one of the top US based airlines must be a joke...
Basically a charter airline with some scheduled flights from the northeast to Florida and few Caribbean and Mexico destinations.
Once a day flights because of their limited fleet so if there is a mechanical and without interline agreements, the pax is screwed.
Their 1 class A320 cabins have a 30" seat pitch.
They do provide enetrtainment and music....WOW! and their service isn't too bad.
The leisure, once a year market, has voted!