Personally, I believe the fact remains that KL/FB is one of the most inexpensive airlines in the Skyteam alliance (in Europe) that remains to make Elite Plus level. The airline is about to go down the drain but in the end, they are not bad if your travel is economy. In C, as full fare passenger, I am upset, but whenever I travel in economy they always live up to my expectations. They are not BA when it comes to SPA treatments etc... but then again, you would not make the same level with BA for the same amount of flights/price.