Originally Posted by bigguyinpasadena
Because the front desk is staffed with lying, ill-mannered chimps......the product quality staff...is next to non existant.
Make sure you confront the lying desk clerk-in front of management if possible.
Fibbing is ingrained in the Marriott culture-has been from the start of the chain.
You've made your feels of the company know over the years and I truly am sorry you dislike it as much as you do, yes I have had a different experience with them especially given my history with them but I dont agree with any of the above (note I am not saying your point of view is wrong, just that I dont agree with it)...I do have one question for you though - since you believe Mr. Marriott's personal ethics are lacking, the staff is lying chimps etc why do you continue to stay with them? There are always other options, I myself when I dislike an organization I choose not to be associated with them in any way-life is too short to have a vendetta