Dear FlyerTalk Members:

I understand there are some concerns about making a reservation with the Gold Passport points to upgrade to a suite. Depending on the property location, there are two different booking methods. If the property is a domestic property, Hyatt Suite Desk Agents have the ability to confirm the availability of the use of Gold Passport points to upgrade to a suite. Unfortunately, if the property is international, the request to upgrade to a suite using Gold Passport points is sent directly to the hotel, as the agent is not able to provide a confirmation at the time of our member’s request.

In regards to the quoted rates of the domestic suite upgrades using Gold Passport points, at resort properties a member must pay a minimum of the deluxe prevailing rate (such as partial ocean view, ocean view, slope view, etc.). While at non-resort properties a member must pay a minimum of the prevailing rate. This information may also, be found in the program’s terms and conditions on www.goldpassport.com.

I hope I was able to clarify some of the concerns as displayed in this thread. Thank you for your continued support of the Hyatt Gold Passport program.

Sincerely,
Karen Smith
Gold Passport Concierge