That would be coming from me.

Seriously, whether fully paid, discounted or paid for three times as an award (first extra for full miles, then using the miles then paying all the extra cash on top of the miles), the rapidly decreasing quality of the KL product is not really debated here, is it? I would love to hear factual arguments indicating that they are improving versus getting worse. I would love to have a reason to fly them again.

If you look at the airlinequality website (and other rating organisations for that matter) you can also see that in the past year(s) KL has been demoted from being a 4 star "real" airline to a 3 star airline with quite some depressing company in the 3 star line up.