Originally Posted by
psyflyer
r u saying that UL recquires every customers of theirs to go through this bcs of FTers???
No, it is a general UL policy that has been in place for a long time. I just want to make other aware of this fact.
Here is the UL policy:
Code:
PASSENGER CONTACTS AND TICKET NUMBERS
TO ENABLE FLIGHT FIRMING AND PROVISION OF CUSTOMER
SERVICE OUTSIDE NORMAL OFFICE HOURS, THE PROVISION
OF A CONTACT TELEPHONE NUMBER FOR THE PASSENGER AT
BOTH THE POINT OF ORIGIN AND ALL TRANSIT/TURN AROUND
POINTS ARE MANDATORY. PNRS WHUCH DO NOT INCLUDE
CORRECT PASSENGER CONTACT INFORMATION ARE TREATED AS
INCOMPLETE AND ARE LIABLE FOR CANCELLATION.
IT IS THE RESPONSIBILITY OF THE AGENCY TO FORWARD
THE TICKET NUMBERS UNDER OSI AND FAILURE TO ISSUE
TICKETS AND PROVIDE THE CORRECT TICKET NUMBER WITHIN
THE PRESCRIBED TIME LIMIT WILL RESULT IN CANCELLATION
OF BOOKINGS.
Originally Posted by
psyflyer
what is OSI element?
OSI = Other Special Information