Originally Posted by
TRAVELSIG
OK, this has happened a few times now, so I am wondering if anyone else sees this "nonsense" (excuse the term but really..)
I am checking into the hotel, ask to extend my stay.
They say "no way, check back tomorrow morning, we are totally oversold". I ask them to check with the reservation manager, and the front desk tells me "there is no point, we are really oversold".
So..
I go online, check, and not only is the same room available, it is 89 GBP per night cheaper. So, I save money, but is there any sense to this??
Unfortunately the desk staff at times can be a bit nervous....I'm sure they were oversold but the hotel decided to sell additional rooms for various reasons, I'm sure the decision to sell rooms was the correct one but the desk crew that would need to "walk" a guest had the decision been incorrect tend to be more conservative at times than they should