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Mar 25, 2001 | 2:08 pm

#9

Art234

Join Date: Apr 2000

Location: Long Island, NY

Programs: CoFounder and Chairman, FFOCUS (Frequent Flyers Organized and concerned about Unacceptable Service.

Posts: 1,341

I have to add my thanks to you guys for giving me Heather's email--I sent a letter of praise to single out 3 outstanding employees. I received a personal reply within 12 hours and a gift besides.

I am totally impressed with UA!!!

Regards

Art at ISP