Originally Posted by luv2go2

How I hate Advantage "customer service" - let me count the ways!!! My husband is totally disabled and will never be able to use the airmiles in his account. AA refuses to transfer other than via the 15,000 per year at $180 unless and until he has passed away. I paid the charge this week and can take another 15K per year at the same rate. Isn't it lovely that customer service puts the spouse in this position? Great people, wonderful service, compassionate to the max.

To answer your question, you can do just enough to keep your Mom's account active and transfer the miles via the fee when you need to. If you have a durable power of attorney and your Mom passes away, they, in the goodness of their hearts, transfer the miles to you for no fee.