FlyerTalk Forums - View Single Post - Lost luggage

Oct 29, 2007 | 6:06 am

#13

andymo99

Join Date: Aug 2001

Location: SEA - DL DM/3MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff

Posts: 5,648

Quote:

Originally Posted by GoCanes

I would totally take this up with DL... you used your Skymiles to book the trip... your link to SU is through DL... and if DL won't help you than SkyTeam should... isn't the whole point of the alliance to break down the service barriers between the airlines??? Seriously, if SU wants to be a part of SkyTeam than live up to the customer service. AirEuropa, who is a not a member, but an "Associate" member, has significantly better customer service. If SU is as bad as everyone says, than demote them to "Associate" status until they improve.

And FYI... SkyTeam 10 Great Reasons... No. 2... "You are guaranteed quality SkyTeam service on all member airlines."

The advertised benefit is "seamless alliance." The truth is so far from it, it really is laughable.

Couldn't hurt to take things up with DL, too, but they are likely to kick it to SU. In truth, it is hard to hold DL responsible for the mishandling.