Originally Posted by
LessO2
The problem here is that there are few people who know they can complain. Further, if the supervisor is the one who told him to move along, I highly doubt that complaint will go anywhere but the circular file. I know procedures are procedures, but let's not kid ourselves of the real world here.
This really all boils down to unaccountability to bullying. Next time you wonder why the TSA is loathed in so many ways, think of this post and the actions of your brethren.
TSA is only loathed by a handful of whiners on this web site. You're at the top of the list.
There is no reason to tolerate rude behavior from TSOs. There is no reason to tolerate STSOs who refuse to take action.
I'll repeat the same advice that I've given in numerous
FlyerTalk threads:
Seek the TSA supervisor. If the supervisor doesn't take action to your satisfaction; ask for a customer comment form.
If the supervisor refuses or fails to make one available, then write a letter to both the FSD of that airport and/or airline station manager. You can always obtain the name and address of the airline station manager from the airline you're flying. Even if you don't get the name and address of the FSD, submitting your complaint through the airline is still just as effective, if not, even more so.
While an FSD can theoretically blow off a passenger complaint (something I seriously doubt any FSD would do), no FSD can afford to blow off a concern raised by an airline station manager. It would be political suicide to do so.
Whine and complain or do something about it. I can't put it any plainer than that.