I gave my Aunt a ticket from BEY-LAX on an 75K AAward in Y. Yes I know its a partner award.
The routing of the ticket was supposed to be BEY-LHR on BA/BMED then catch AA135 LHR-LAX.
On the day of travel, October 22 (Monday), she went to BEY and was told by BA/BMED that the flight was canceled and that she was directed to fly to FCO and connect on another BA flight to LHR on the same day to be able to catch her AA135 flight that same day.
Well guess what, when she got to FCO there was nobody there to help her. The airport was employee deserted due to a Strike. She was given another ticket on US Airways from FCO-PHL-LAX the following day!!!!
No food vouchers, no hotel, no nothing was given!
There was no flight to LHR. She spent the night at FCO on a bench.
Well she finally arrived on Wednesday here at LAX with US on a super long layover at PHL, but of course what was missing???? her bags.
Called BA, they can't figure out where they are up till now. Go figure.
So, this is what im planning to do, and I would appreciate if you guys can give me some tips:
a.) Im going to complain to AA
What kind of compensation do you think I can expect?
b.) Write a letter to BA for the missing bags
Just received my 1500 USD check from them from last December. Hopefully my aunt can get one of those.
c.) Complaint letter to BA for the handling of the pax at FCO and BEY (they knew that there was a strike, so they just sent her where available and let the other station deal with it. ( I think)
What kind of compensation do you think I can expect?
Any tips would be really appreciated.
Thanks
Drew