STARWOOD:

--Excellent Customer Service
--Westin Heavenly Bed (the W bed is also a dream--and Sheraton is going to be upgrading all their beds)
--No blackouts on free nights
--Starwod Lurker (aka William) to bail us out when trouble arises


Only downside is limited number of hotels is smaller areas--needs to acquire some other chain to fill this niche.

I jumped from Marriott, where the program now takes more points to get less rewards..and the rooms--ugh!