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Oct 26, 2007 | 1:39 pm

#6

USirritated

Join Date: Jun 2007

Location: FLL

Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club

Posts: 5,162

Quote:

Originally Posted by joshua362

How about a 20+% service charge and a delivery charge of $1-$2 on top of that, which I've seen.

Plus, if you compare, you'll see the same items on the room service menu that are in the restaurant are $1-$2 higher! Its all from the same kitchen.

And really you don't have the ability to "send it back" when the overcook your $13 hamburger.

Its an awkward situation when the give you the charges, there is an open spot for gratuity and he's waiting for you to complete. I've either added $1 or written "included" in that spot depending on my mood.

I too have gotten answers all over the map from the room service delivery staff people, from "yes, that is our tip," to "no, that goes to the hotel," to everything in between. I have also asked the delivery staff, then called the room service manager and gotten a different answer, and then the MOD, and gotten a different answer, and even once the GM the next day and gotten a fourth answer. I wrote them all down, and after the GM told me the fourth answer, I raised holy heck with him about that and said that I felt like I had been lied to! He tripped over his tongue, his shoelaces, his dog, his kids skateboard, and Rob Petrie's ottoman (ask if you don't know that one) he was so embarrassed! He could not comp me enough and offer me enough! I told him that I was in shock, and that I was not expecting four different answers, that two would not have surprised me, but four amazed me. Even with all of his profuse apologies, and explanations, I was still shaking my head and not sure what to believe. Needless to say I did not pay for that room service meal!

At the hotels that charge both a service charge and a delivery fee, I will NEVER add a penny to what they bill me, because that is just disgusting naked greed! Nothing more needs to be said on that issue!