Originally Posted by Michael82

So here i am planning a trip to South Africa, I had already booked the flights through Amex and was looking at some Hotels. Figured Id let Amex draw up an offer. Total stay 11 nights and I wanted stuff like Safari included.

I told them top Hotels only and that 2 of the nights id like to stay at the Cape Grace in Cape Town in their top Suite - Penthouse (this is 1k a night on its own).

So after like a week of hearing nothing i call them and ask whats up. Lady tells me that the office in Amsterdam handels such travel arrangements and they have just forwarded her the offer which she would now send to me.
So i ask what it entails.
There were no top Luxury Hotels, Cape Grace wasnt even included and the total cost was 2500 Euros. Luxury Hotels including Safari for 11 days at 2500 euros??? You got to be kidding me. I was thinking more along the lines of a 15k budget for the whole trip but ok....
So i tell her thats total crap, that i picked out my own hotels now and that she should just go ahead and book those along with some sightseeing stuff and the transfers in between.
2 days later I still havent heard back so i call again. She says she forwarded the whole thing back to the Amsterdam office and shes waiting on their offer. I tell her: but i told you to book the Hotels? She says it wont take long.

So i think screw it, ill just do it myself, only 4 weeks to go till we depart and if i wait too long the hotels might be booked out! So 30 mins later i had booked all 4 Hotels (3 of which only had 1 Room left at the desired dates) through the Centurion Travel Agent in charge of only Hotels and not bigger travel arrangements.

Unbelievable.

So i call her and say that i already booked all the hotels and she can just scrap the whole thing but that I would still like them to arrange the sightseeing stuff and the transfers. She then has the nerve to tell me that they only do whole travel arrangements and not the other stuff seperately.

Tomorrow I guess I will have to call a supervisor and complain just a tiny little bit.

This is so ridiculous.