<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by needathrill:
You might try calling them again.Amex seems to have a lot of poorly trained CSR.They seem to have a different line of BS for each person when it comes to savings bond.Last year Amex told a guy you could only buy 5K of bonds every 7 days.If you get lucky someone will understand & get your the credit you should have restored.If the situation is as you were told I wouldn't have been able to get my account credit restored with a simple phone call.I wish I had got her name,she has been the only somewhat competent person I have ever spoken to at AMEX ! </font>
My AMEX card also gave me problems. I called and explained to "Amy," that I was was cut off after buying three $1000.00 bonds
and needed to buy more. She said, "you were cut off because it's a computer and NOT in human hands. Just what do you expect me to do about it?" She went on to say, "You got to admit it's pretty unusual for anybody to buy that many bonds online." I became extremely annoyed and asked for a supervisor as "Amy" began to get quite nasty. I'm tempted to write a letter to AMEX and enclose a printout of this message thread.
dgordon: I went through the same exact thing you did. I too, had tried to "prepay" to extend my buying power and found out I couldn't do it either. But this had nothing to do with the problem I encountered with "Amy."
[This message has been edited by Neal (edited 04-23-2002).]