You might try calling them again.Amex seems to have a lot of poorly trained CSR.They seem to have a different line of BS for each person when it comes to savings bond.Last year Amex told a guy you could only buy 5K of bonds every 7 days.If you get lucky someone will understand & get your the credit you should have restored.If the situation is as you were told I wouldn't have been able to get my account credit restored with a simple phone call.I wish I had got her name,she has been the only somewhat competent person I have ever spoken to at AMEX !