Originally Posted by
dcstudent
Beckles, I encourage you to read my whole post. First, forget anything that happened after leaving Rockville.
Now: I arrived at the facility about 45 minutes after they opened. The Jetta had been washed and the interior had been cleaned. I believe it's safe to assume the car was not brought in within the last 45 minutes, therefor had been there since at least the day before. Now, add in the following:
The car had only 3/4 tank of gas.
The contract said it was going out with a full tank of gas.
Which leads me to believe:
1) An employee either entered in the wrong amount when they checked the car in, OR
2) Didn't even bother to check the fuel amount
AND
3) The car was not topped off even though there was plenty of time to do so.
The thing I am unhappy about is not the less than full fuel tank in itself, but that someone at Rockville did not do their job. That is what I find unacceptable.
I agree. It's unacceptable. This is not a problem with Hertz. It's a problem with every rental car agency. That being said, it's not a "
major issue" in my opinion.
I read the rest of your story and am just going to keep my mouth shut, but I thought your hyperbole on labeling the fuel level as a "major issue" was telling which is why I singled it out.