Kagehitokiri: I'm a bit cornfused by your "search" suggestion. The OP is asking for comments on his trip report, not general background on service issues at luxury properties. I must be missing something.
You must not have seen the other 2 "service issues" threads started by the OP in this & AMEX forums, asking for suggestions on how to handle these problems s/he continues experiencing.

Just to clarify: In all fairness, I normally stay at luxury properties (RC usually) and do not experience ¨challenged¨ hotel stays as often as I have in the last month or so possibly because of heavier than usual travel, but in addition to the RC Chicago stay, he/she is refering to the the fact that that I did have one other ¨blip on the radar¨ challenged stay at the RC Palm Beach that their corporate office is (so far) graciously working with me to resolve.
The luxury hotel concept is not new to me, having always stayed in these types of properties with my parents growing up, and now that I'm grown and footing the bill myself for these stays, I have from past experiences, high standards and expectations for what a $600+ a night hotel should offer, as should anyone really. (And frankly, price point means nothing, the RC in Palm Beach has $190 off season rates for example, and in spite of the low price, I would still expect them to provide normal, phenomenal RC service, if not better than in season because of less guests). I do understand the difference in cultures/service levels, etc, but feel that a luxury property, particularly when its a chain, needs to maintain consistentcy.
I feel I do not expect anything thats out of line for a luxury property.